Case Study

Amplifying a boutique clinic experience

How Wellpay reinvigorated the patient payment experience at Purchase Orthopedic Clinic

45%

increase in net
collection rate

40%

increase in patient
engagement

4 min

fastest bill payment
after being sent

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Opportunity

At Purchase Orthopedic Clinic, the patient payment experience was severely lacking.

After numerous attempts at implementing a basic payment capture system, Dr. Purchase still struggled with:
I wasn't happy with my old credit card processor. I just needed someone to collect credit card transactions quickly and reliably.
—Dr. Purchase
Solution

Why Wellpay worked

  • We activated Wellpay's modern, integrated credit card terminal at the front office. Now, patient payments like copays could get captured immediately in a way that is streamlined specifically for a medical office setting.
  • Aged A/R bills were digitally sent through the Wellpay platform, and bills were being paid in real-time, within a few minutes of sending the bills.
  • Wellpay's virtual terminal was also used to capture payments remotely, after tele-health visits.
One of my patients actually thanked me for instituting Wellpay.
—Dr. Purchase
Results

Wellpay’s impact

In only 10 days, and during the time of COVID-19, Wellpay's platform brought in some incredible results.

45%

increase in net
collection rate

40%

increase in patient
engagement

4 min

fastest bill payment
after being sent

Wellpay solved my #1 problem and it came with a bunch of benefits.
—Dr. Purchase
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